Checked October 13, 2026. No gameplay spoilers. A Kit bought through The Sims 4 Marketplace can show as unowned in the EA app without being lost. An EA community manager explained why: the Marketplace and EA app are separate storefronts. Start with Marketplace → My Collection inside the game.
The setup is almost a Sims joke. You buy a furniture Kit with Moola, place its sofa in your house, then open the EA app and apparently get invited to buy that sofa again. The couch has not started charging rent; the purchase displays are simply different.
The concern came from real players. One person told EA's forum that several Kits worked in-game but were absent from the EA app's DLC catalog. Would reinstalling the game make the purchases disappear? Another player said the EA app continued to offer an already-owned Kit for sale. An EA community manager clarified that the difference between storefronts does not affect access to the Kit. EA's official guide, updated October 5, confirms that Marketplace sells Kits using Moola.
What if the Kit is missing from My Collection too, or cannot be used? That is a different problem. Players have also reported purchased Maker Packs missing in-game after updates. Those reports do not establish a single cause for every case. Verify the account and purchase record; if the item is still inaccessible, contact EA Support.
Bottom line: don't pay twice because of an EA app label. Check the Marketplace collection inside the game first.
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